At AxJ Finance Brokers, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy outlines how we collect, use, store and disclose your personal and credit information when you interact with us, including through our website.
By providing your personal information to us – whether through our website, by phone, email, in person, or any other means – you consent to it being handled in accordance with this Privacy Policy.
What information we collect and how we use it
We collect personal information when you engage us to assist with your finance needs.
This may include sensitive information (such as health information) or details you provide about any vulnerability you may have.
We also collect credit information required to assess and arrange your finance.
We use this information to:
– Verify your identity and financial situation
– Assess and process applications
– Advise and arrange credit products
– Communicate with you about your finance and related matters
– Send you requested product information
– Manage your ongoing relationship with us (e.g. invoicing, surveys)
– Notify you about promotions, services, special offers, events or articles we believe may interest you
– Improve our services and resolve issues
You can opt out of marketing communications at any time by contacting us.
If you do not provide full information, we may be unable to properly advise or assist you.
How we hold and protect your information
We store information in both paper and electronic form and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure.
Use of AI Tools
We may use secure, enterprise-grade artificial intelligence (AI) tools to assist with preparing documents, summarising meeting notes, researching lender policies, and performing internal administrative tasks.
These tools may include Microsoft 365 Copilot, secure AI-enabled search and retrieval platforms such as Glean or Klu, AI transcription tools such as Plaud AI, and AI writing and analysis tools such as ChatGPT and Claude.
All AI tools we use operate within secure business or enterprise accounts under our control and are configured in line with the Australian Privacy Principles and the Privacy Act 1988 (Cth).
Where personal or financial information is processed by an AI tool, it is used only for the purpose of providing our services to you and is not shared with unauthorised third parties.
For any external AI services we use, information is anonymised or de-identified before being processed.
Will we disclose your information to anyone?
We do not sell, trade or rent your personal information. We may disclose it to:
– Credit providers, insurers and related service providers
– Our credit licensee for compliance and administrative purposes
– Third parties to verify the information you provide
– Referrers, joint applicants and guarantors
– Financial institutions to or from which a payment is made
– Debt collection agencies
– Government, law enforcement or regulatory bodies where required by law
Overseas disclosures
Some of our service providers or partners may be located overseas. While it is not practicable to list every country, such recipients are likely to be based in the Philippines, India, Nepal, Malaysia, USA, Canada, Ireland, UK or other global locations.
Your rights
You can request access to, or correction of, the personal information we hold about you by contacting our Privacy Officer. We will respond within a reasonable time.
We may charge an administrative fee for providing access.
Complaints
If you have a privacy complaint, please contact our Privacy Officer. We will acknowledge your complaint and aim to resolve it promptly.
Privacy Officer
Phone: 0433 147 323
Email: privacy@axjfb.com.au